Dorbe.com Shipping Policy
Our Promise: Fast & Free Delivery Across the UAE
At Dorbe.com, we are committed to providing you with a fast,
reliable, and convenient shopping experience. We understand that receiving your
items quickly is important to you, which is why we are proud to offer
complimentary 24-hour delivery on all orders across the United Arab Emirates.
1. Shipping Costs
- Standard
Delivery: Absolutely FREE on all orders. There is no minimum
purchase required to qualify for free shipping.
2. Delivery Timeframe
- 24-Hour
Delivery: All orders confirmed before [Insert Your Cut-Off
Time, e.g., 6:00 PM] will be delivered to your doorstep within 24
hours.
- Orders
placed after the cut-off time, or on public holidays, will be processed on
the next business day and delivered within 24 hours from processing.
- Our
delivery service operates 7 days a week.
3. Delivery Area
We deliver to all addresses and P.O. Boxes within the United
Arab Emirates (UAE).
4. Order Processing and Confirmation
- Once
you place your order, you will receive an email confirmation with your
order details and a unique order number.
- You
will receive a second notification via email and/or SMS once your order
has been dispatched with our courier partner. This notification will
include tracking information.
5. How to Track Your Order
You can track the status of your order in real-time by:
- Using
the tracking link provided in your shipping confirmation email.
- Logging
into your account on Dorbe.com and viewing your "Order History."
6. Receiving Your Delivery
- Our
courier partner will contact you on the mobile number you provided at
checkout to coordinate the delivery.
- A
signature may be required upon receipt of your package.
- If you
are not available to receive the order, our courier will attempt to
contact you to reschedule the delivery for a more convenient time.
7. Incomplete or Incorrect Address
To ensure a timely delivery, please make sure you provide a
full and accurate shipping address (including building name, street name, and
apartment/villa number). Dorbe.com is not responsible for delays or
non-delivery of orders due to incorrect or incomplete address details provided
by the customer.
8. Contact Us
If you have any questions about your order or our shipping
policy, our customer service team is here to help. Please contact us at:
- Email: support@dorbe.com